Privacy policy

Privacy Policy

Who we are

THE NORTH END TRUST

True’s Yard Fisherfolk Museum
North Street,
King’s Lynn,
PE301QW

We are registered as a Charity, and our registration number is: 801974

Any electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR)

What information do we collect about you?

We collect the personal data that you may volunteer as part of ticket bookings, donation forms, e-newsletter sign-ups and visitor surveys.

Personal information we collect may include:

your name, title, gender and date of birth;
postal address, email address and phone number;
family and spouse/partner details, relationships to other donors;

We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of True’s Yard Fisherfolk Museum, and may consist of details of:

ticket purchase and event registration / attendance;
contact preferences;
gift information, including Direct Debit bank details where applicable;
Gift Aid status;
details of correspondence sent to you, or received from you;
donor status;
employment information and professional activities;
where relevant, selected media coverage;
any other information provided by yourself at the request of.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

What we do with your information

Depending on your relationship with True’s Yard Fisherfolk Museum, and the preferences you have indicated, data we hold may be used by us for the following purposes:

Send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include:
- Informing you of other products, services or events related to True’s Yard Fisherfolk Museum, such as exhibitions, events, or retail offers.
- News and updates about True’s Yard Fisherfolk Museum, such as via What’s On guides, and marketing or supporter e-newsletters.
- Information on our fundraising operations, including occasional targeted requests to consider giving financial support to True’s Yard Fisherfolk Museum, or to ask you to consider supporting us in other ways.
- Other relevant communications based upon your relationship with True’s Yard Fisherfolk Museum.

You can opt out of any / all of our communications at any point simply by contacting info@truesyard.co.uk

There are some donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you. This would include Direct Debit confirmations and advanced notices, thank you letters, Gift Aid confirmation letters and querying returned mail or bounced Direct Debit payments with you.

How we update, screen and analyse your information

We continuously review records of supporters to ensure your data is as accurate as possible. We may consult alternative sources in order undertake these checks, such as:

Royal Mail National Change of Address database (NCOA);
Reviewing employment information that you have made publicly available via social media;
Newspaper articles, publications and company websites;
Companies House and other company information databases;
Charity Commission and Office of the Scottish Charity Regulator (OSCR) registers;
Any other publicly available sources.

Where we appoint an external party to undertake a screening of information, any such arrangements will be subject to a formal agreement between True’s Yard Fisherfolk Museum and that organisation, to protect the security of your data.

Who we might share your information with

We do not disclose personal data to any third parties or external organisations. We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the Data Protection Act 1998.

Your data will never be sold or passed to any third party for any other purpose.

How we keep your information secure

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

unauthorised access;
improper use or disclosure;
unauthorised modification.

All our employees who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data.

How can I access the information about me, and correction of information?

You can ask us if we are keeping any personal data about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.

To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed. There may also be a fee of up to £10 depending on the volume of work required.

Please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request, the agreed fee and proof of identity, you will receive a response from us within 40 days and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:

Data Protection Officer

True’s Yard Fisherfolk Museum
North Street,

King’s Lynn,

Norfolk,

PE301QW

Email: info@truesyard.co.uk

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by True’s Yard Fisherfolk Museum, simply contact info@truesyard.co.uk.

Changes to our privacy notice

We regularly review our privacy notice, and may make changes time to time. Any changes made will be posted to our website, and will apply from the time we post them. This privacy notice was last changed on 21st March 2018.

How to contact us

If you have any comments on our privacy notice, or information we hold about you please contact us:

by email to info@truesyard.co.uk ;
or write to us at , True’s Yard Fisherfolk Museum, North Street, King’s Lynn, Norfolk, PE301QW

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

www.allaboutcookies.org
www.youronlinechoices.eu
For a video about cookies visit a look at cookies

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.